I was just wanting to give you some information to help you (and me) out when sending in a wholesale return.

1. Before you send any merchandise back to us please make sure you call in to get a return authorization (RA) code.  Any one of the ladies that answers the phone can give you a RA code. If you fail to do this important step it will subject your return to a 25% restock fee.

2. Some information we need to know when you call in, is if you are returning win/win items, damaged merchandise you received in shipping, or damaged merchandise you exchanged out for one of your customers. We also need to know if you want to exchange these item or wish to have in-house credit.

3. Please make a list of all things you are returning to us and send a copy of it along with your return.  I use the list you send to compare to the list I make of the items returned.  If there are any discrepancies between the lists, I will call to sort them out with you.

4. You would be surprised at how many returns we receive with no information in them.  When I say no information I mean we don’t know who it came from or we don’t even have a number to contact the sender.  Always enclose your name, business name if available, full shipping address, and a valid telephone number. All returns are processed in between regular wholesale orders.

5. If you are returning win/win items make sure all merchandise is clean and the ring tags are only marked with the appropriate color-coded price markings.  A 25% restock fee will be deducted from your return if the items have to be cleaned or retagged.

6. When returning your package put all merchandise in an appropriate sized box with enough padding material to assure no damage is caused to the items during shipping.

As always, I try my hardest to make sure your return is sent back to you in a timely manner, but please remember that I am processing multiple wholesale orders as well as incoming shipments.  Thanks for reading and remember “It’s a great day at Shavonne!”

Tags: information, returns, wholesale jewelry

This entry was posted on Wednesday, August 13th, 2008 at 12:11 pm and is filed under Wholesale Jewelry. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.