I was just wanting to give you some information to help you (and me) out when sending in a wholesale return.

1. Before you send any merchandise back to us please make sure you call in to get a return authorization (RA) code.  Any one of the ladies that answers the phone can give you a RA code. If you fail to do this important step it will subject your return to a 25% restock fee.

2. Some information we need to know when you call in, is if you are returning win/win items, damaged merchandise you received in shipping, or damaged merchandise you exchanged out for one of your customers. We also need to know if you want to exchange these item or wish to have in-house credit.

3. Please make a list of all things you are returning to us and send a copy of it along with your return.  I use the list you send to compare to the list I make of the items returned.  If there are any discrepancies between the lists, I will call to sort them out with you.

4. You would be surprised at how many returns we receive with no information in them.  When I say no information I mean we don’t know who it came from or we don’t even have a number to contact the sender.  Always enclose your name, business name if available, full shipping address, and a valid telephone number. All returns are processed in between regular wholesale orders.

5. If you are returning win/win items make sure all merchandise is clean and the ring tags are only marked with the appropriate color-coded price markings.  A 25% restock fee will be deducted from your return if the items have to be cleaned or retagged.

6. When returning your package put all merchandise in an appropriate sized box with enough padding material to assure no damage is caused to the items during shipping.

As always, I try my hardest to make sure your return is sent back to you in a timely manner, but please remember that I am processing multiple wholesale orders as well as incoming shipments.  Thanks for reading and remember “It’s a great day at Shavonne!”

Wholesalers have asked for some tips on how to receive their order quicker and more accurate. I have outlined a few things that should help you better understand what it is I see on orders currently being submitted that creates confusion for me.

We usually receive three types of wholesale reorders: online, e-mail and fax.
The best way to ensure your wholesale order is filled accurate and complete as possible is to order online.

Online Orders

• Automatically takes items out of inventory.
• Calculates discount for an accurate total.
• Know availability of sizes and colors.
• Will know if an item is discontinued or available in color combination.
• Provides an area for notes.
• Special discounts only available online when logged in to your account.
• Estimates shipping date.

E-mailed and Faxed orders are always welcomed but may be inaccurate or incomplete due to some of these reasons.

E-mails and Faxes

I try my personal best to fill all orders accurately and on a timely manner, these are just a few tips to help you get better service from the Shavonne Wholesale Department, I sure hope these tips help you in the future.

Fashion jewelry, for hundreds of years, was the name of choice in many parts of the world, including America.  It’s meaning was to tell both the retail and wholesale jewelry industry that Fashion Jewelry quality was highly recognized worldwide.  .925 sterling silver was the most widely used in the retail and wholesale fashion jewelry industry for a number of reasons.  The most important reasons were the finest quality and being recognized worldwide as a precious metal just as gold and platinum are recognized worldwide as  precious metals.

Since .925 sterling silver was a widely prized precious metal for hundreds of years, Italian craftsmen began to add 100 microinches, or 2 1/2 microns, through electroplating.  Eventually this special product became recognized in America with the term Vermeil.  In 1972, the Shavonne Corporation registered the mark of 14kGVDG with the Federal Trade Commission and identified this special fashion jewelry to both the retail and wholesale jewelry industry with this special hallmark
that translates:  14kGOLD VERMEIL by DON GIST.

At that point in time, the Italian craftsmen identified .925 sterling silver as High Fashion Jewelry, and .925 sterling silver with 2 /12 microns of 18k gold as being part of the precious metals world as the only two components were precious metals:  .925 sterling silver and 18k gold.  Please notice the .925 is constantly repeated.  .925 means 925 parts of pure silver and 75 parts of the proper alloys. The reason is .800 is recognized in certain parts of the world as sterling silver – yet of lesser value as it contains just 800 parts of pure silver, and 200 parts of special alloys.

Costume jewelry is properly defined as “relatively inexpensive jewelry made of non-precious metals and imitation stones.”  In the past one hundred years some ultra high quality manufacturers kept improving the quality of costume jewelry.  When the Russian chemists first developed brilliant cubic zirconium stones, these special manufacturers reasoned they had another great product for the retail and wholesale jewelry trade by combining their ultra quality craftsmanship and “CZ’s” as they are now commonly called.  For the retail and wholesale jewelry industry, Shavonne manufacturers the vast majority of its jewelry with genuine Russian Formula Cubic Zirconia stones of extraordinary brilliance and lifelong wearability.

Unfortunately their is virtually no enforcement of any kind for levels of quality for what would qualify as Costume Jewelry.  This is where the reputation of the manufacturer is of the utmost importance.  In the 19th century, a fine company manufactured table silverwear known worldwide as Rogers Silverplate.  Rogers may easily be recognized as one of the premier manufacturers of its kind in the world to this very day.

Our clients ask regularly about our ring tags or stock numbers and what the numbers and letters mean, if anything. The wholesale clients ask more than the retail due to some contradicting letters between the invoice they recieve and the tags on some of the rings. So today, I will explain the different letters in the stock numbers and tags for our merchandise which may make shopping a little easier here at Shavonne.com.

Almost all of our rings and our other items produced at the factory carry this style of stock number and product tag, 04506ZJH. The numbers are for the different styles regardless of the base metal, plating metal, and stone color. So if you searched for 04506 in the “Find a Ring” search then you would see all variations of that one ring style. Now the confusing part is probably the ending letters. In the 04506ZJH example, the Z stands for Cubic Zirconia, the J stands for Black, and the H stands for Rhodium. Now this is our online stock number but on the actual ring tags, you would see an additional letter before the Z, 04506BZJH. The B stands for brass/bronze which is our jeweler’s base metal. So on our tags you have Base metal, Stone type, Stone color, and Plating metal. The online stock number drops off the first letter.

Possible Letters:
Base Metal:

• B – brass/bronze
• S – sterling silver

Stone Type:

• Z – cubic zirconia
• C – austrian crystal
• N – no stones

Stone Colors:

• A – amethyst
• B – tropical teal
• BA – brazilian blue
• C – clear
• E – emerald
• G – garnet
• I – multiple colors
• J – black
• K – tanzanite
• L – olivine
• M – montana blue
• N – no stones
• O – peridot
• P – sapphire
• Q – aquamarine
• R – pink
• T – topaz
• U – ruby
• V – cognac/champagne
• W – alexandrite

Plating Metal:

• H – rhodium
• B – 14k gold
• A – both gold and silver plated
• N – rhodium plated over sterling silver (this is for the online stock number)
• N – sterling silver not plated (this is for the ring tag)

As you may notice there are two Ns in the Plating metal category. What that means is that if you see an N at the end of the stock number on the website then it is sterling silver base metal with Rhodium plating unless otherwise noted. If the N is at the end of the number on the actual item tag then it is sterling silver base metal without any plating. We normally plate all of our sterling silver with rhodium because sterling tarnishes very quickly otherwise and the look can be preserved with the rhodium plating.

I know this does not cover all of our fashion jewelry but it does cover almost every ring, many bracelets, and some earrings and necklaces. The replica watches use a varied system since they are produced by different manufacturers and we just assign them a stock number with a color code to distinguish between the different face colors and platings.

That covers our tagging and stock numbering system for a majority of our items. I hope that answered a lot of your questions and if you have some more regarding the tags or stock numbers then feel free to post comments.

We’ve had a few questions regarding our replica watches and so I thought maybe we should write about them!  I hope this helps …

1. One of the most asked is “Why doesn’t the Rolex Replica’s SAY Rolex on them?”

   Well…it is illegal to profit using a copyrighted name.  Rolex is probably the elite of all watches and everyone wants one.  They have built a reputation of outstanding quality and designs over the years.  Our watches are REPLICAS by Geneva.  Geneva contracts with designers and pays royalties for their designs.  There may be slight variations from the original, but if you are only wanting the “look” that won’t hurt your budget we can help!  Any replica watch you purchase from Shavonne will not have the designers name on it; if you want that name you’re going to have to pay for it!! 

2. This has also led to the “Well we’ve seen them being sold on the street corners in New York; how can they do it?”

   If they get caught with unauthorized merchandise…they go to jail and all merchandise and money are confiscated.

3. “What is the difference between water resistant and water proof?”

   All of our replica watches are water resistant, which means if they get wet while washing your hands or out in the rain, they will function properly.  Watches that are water proof have been tested under different depths of water for a period of time and the watch will function properly to a certain point.  Watches that are water proof will have the depth and for how long either on the face or the back. Example: 1000 feet at 24 hours.  For normal every day wear, a water resistant watch is more practical.

4. Another question we have had is “What does Japan Mov’t on the back of the watch mean?”

   It is the type of functioning mechanics inside.  Mov’t is abbreviated for Movements.  The finest movements on the market right now are Japan.  Others that you may have seen are China & Tiawan.  Our experience has been the Japan movements last the longest.

Let me know if you have any other questions and don’t forget to check out our Replica Watches!