Good Day to Wholesale and Retail Customers!

I have just a few words about out of stock items and discontinued items that I would like to share.  We all hate to place an order and receive by email or phone, “I’m sorry we are out of stock on that item, or we no longer have that item because it has been discontinued,” but sometimes it does happen.  Sometimes a popular item will become out of stock without real warning.  We have ring orders placed weekly to ensure we are receiving stock on a regular basis.  So depending on when a style is ordered it may take from 4-6 weeks before we have it back in stock.  Some styles may not pass our inspection and they are returned to the factory for correction; adding an additional 4-6 weeks before it is back in stock.  I do understand how this may cause some frustration for all of our customers; however we want each and every customer happy with their purchase. These circumstances sometimes make it very hard to give an exact date when someone asks about a specific style or size as to when we will have it back in stock.

When it comes to discontinued items for our retail or wholesale it may show online but someone may have pulled it for another order.  Sometimes we have people who fax or email their orders.  Every order is done on a first in first out basis (yes even retail) so if someone in wholesale has faxed in a order on Monday and someone from retail orders online Monday night (even though it may show in stock)  it would go to the order pulled first.  Most orders that come in after 2PM are considered for the next day.  If you are a retail customer we try to email or call to see if you would like to make another selection or maybe another size.  If you are in Wholesale; we put the DC by the item number to let you know it is Discontinued.

It is always our intention to help each and every customer we have whether it be a wholesale customer, a future wholesale customer, or a retail customer.  No one customer is more important.  EACH AND EVERY CUSTOMER IS EQUAL AND ALL ARE VERY IMPORTANT TO EVERYONE HERE.  I look forward to talking with all our customers.  And I welcome any and all comments you may have to help us improve our service to our Wholesale and Retail customers.