Here are some tips to make your exchanging process go smoothly and quickly for you and me.

When you send an item back to Shavonne please be sure to include all of the following:

o $5.95 to cover S&H expenses

o RA Code- You must call the office in order to receive this code prior to sending back the merchandise. Without Shavonne’s RA code, you will be charged a 15% restocking fee.

o Ring/Watch Warranty- Follow the directions on the warranty and send the warranty with your item. We will send your warranty back with your new item.

o Correct Contact Info. – Please be sure to give your name, address, and phone number so we can contact you if there is a problem with your return. This will help us get your order to you ASAP.

o Watch Warranty- Shavonne’s watch warranties are only valid for one year.

Additional Information

Shavonne will not hold orders and we do not pull the orders until payment is received. So it is best to make sure the funds are available before placing an order. Here at Shavonne we try to get all orders out in a timely manner.

I greatly recommend all retail customers to sign up for the newsletter. The newsletter will inform you of secret sales. ONLY customers who have signed up for the newsletter will receive these special sale prices.

I hope these tips help everyone if they have an item to ship back to us and I hope that everyone will sign up for the newsletter! Have a great day!

I am the retail salesperson here at Shavonne and I just wanted to give you a few tips on how to make your ordering process here at Shavonne go as smoothly and quickly as possible. Maybe this will minimize some of the hassle in your ordering process.

We accept payment by Credit Card, Check, Money Order, and PayPal.

Placing your order by Credit Card

• Be sure that the name on the card is the same as the name in the billing address on your order.
• We are unable to process your order if the two names do not match.
• The verification code is located on the back of your card; it is the 3 digit code that we need to process your card.
• Without the correct verification code your credit card will not process correctly.

Placing your order by Check or Money Order

• If you send in a check or money order your order will ship out quicker if you go ahead and add the shipping and handling fees in with your payment.
• When mailing a check or money order to Shavonne, the correct mailing address is PO Box 667, Etowah, TN 37331.

Placing your order by PayPal

• We can only ship orders out to confirmed addresses.
• There is no drop shipping for orders paid by PayPal.

Contact Information

• Please be sure to put all correct contact information on your order.
• Your order will process and ship out quickly if all the information is provided.
• If for some reason the item you order is Out Of Stock I will email you or give you call to inform you of the item.
• It is very important for you to check your email to get these messages and reply ASAP so I can get your order shipped to you.
• If there is no response to my calls or emails within 3 business days your order will be canceled.

Hopefully this will be of some help to everyone! Thanks!

Good Day to Wholesale and Retail Customers!

I have just a few words about out of stock items and discontinued items that I would like to share.  We all hate to place an order and receive by email or phone, “I’m sorry we are out of stock on that item, or we no longer have that item because it has been discontinued,” but sometimes it does happen.  Sometimes a popular item will become out of stock without real warning.  We have ring orders placed weekly to ensure we are receiving stock on a regular basis.  So depending on when a style is ordered it may take from 4-6 weeks before we have it back in stock.  Some styles may not pass our inspection and they are returned to the factory for correction; adding an additional 4-6 weeks before it is back in stock.  I do understand how this may cause some frustration for all of our customers; however we want each and every customer happy with their purchase. These circumstances sometimes make it very hard to give an exact date when someone asks about a specific style or size as to when we will have it back in stock.

When it comes to discontinued items for our retail or wholesale it may show online but someone may have pulled it for another order.  Sometimes we have people who fax or email their orders.  Every order is done on a first in first out basis (yes even retail) so if someone in wholesale has faxed in a order on Monday and someone from retail orders online Monday night (even though it may show in stock)  it would go to the order pulled first.  Most orders that come in after 2PM are considered for the next day.  If you are a retail customer we try to email or call to see if you would like to make another selection or maybe another size.  If you are in Wholesale; we put the DC by the item number to let you know it is Discontinued.

It is always our intention to help each and every customer we have whether it be a wholesale customer, a future wholesale customer, or a retail customer.  No one customer is more important.  EACH AND EVERY CUSTOMER IS EQUAL AND ALL ARE VERY IMPORTANT TO EVERYONE HERE.  I look forward to talking with all our customers.  And I welcome any and all comments you may have to help us improve our service to our Wholesale and Retail customers.