I was just wanting to give you some information to help you (and me) out when sending in a wholesale return.

1. Before you send any merchandise back to us please make sure you call in to get a return authorization (RA) code.  Any one of the ladies that answers the phone can give you a RA code. If you fail to do this important step it will subject your return to a 25% restock fee.

2. Some information we need to know when you call in, is if you are returning win/win items, damaged merchandise you received in shipping, or damaged merchandise you exchanged out for one of your customers. We also need to know if you want to exchange these item or wish to have in-house credit.

3. Please make a list of all things you are returning to us and send a copy of it along with your return.  I use the list you send to compare to the list I make of the items returned.  If there are any discrepancies between the lists, I will call to sort them out with you.

4. You would be surprised at how many returns we receive with no information in them.  When I say no information I mean we don’t know who it came from or we don’t even have a number to contact the sender.  Always enclose your name, business name if available, full shipping address, and a valid telephone number. All returns are processed in between regular wholesale orders.

5. If you are returning win/win items make sure all merchandise is clean and the ring tags are only marked with the appropriate color-coded price markings.  A 25% restock fee will be deducted from your return if the items have to be cleaned or retagged.

6. When returning your package put all merchandise in an appropriate sized box with enough padding material to assure no damage is caused to the items during shipping.

As always, I try my hardest to make sure your return is sent back to you in a timely manner, but please remember that I am processing multiple wholesale orders as well as incoming shipments.  Thanks for reading and remember “It’s a great day at Shavonne!”

Wholesalers have asked for some tips on how to receive their order quicker and more accurate. I have outlined a few things that should help you better understand what it is I see on orders currently being submitted that creates confusion for me.

We usually receive three types of wholesale reorders: online, e-mail and fax.
The best way to ensure your wholesale order is filled accurate and complete as possible is to order online.

Online Orders

• Automatically takes items out of inventory.
• Calculates discount for an accurate total.
• Know availability of sizes and colors.
• Will know if an item is discontinued or available in color combination.
• Provides an area for notes.
• Special discounts only available online when logged in to your account.
• Estimates shipping date.

E-mailed and Faxed orders are always welcomed but may be inaccurate or incomplete due to some of these reasons.

E-mails and Faxes

I try my personal best to fill all orders accurately and on a timely manner, these are just a few tips to help you get better service from the Shavonne Wholesale Department, I sure hope these tips help you in the future.

Fine jewelry, fashion jewelry and costume jewelry are the three basic classifications in the retail and wholesale jewelry industry.  Fine jewelry metals and stones are always the most costly.  The term “solid” gold is often misused.  EG:  14k solid gold is incorrect.  The only solid gold is 24 karat gold and contains no alloys or impurities and is relatively soft when compared with 18k, 14k or 10k gold.  In different cultures, the “k” abbreviation and the numbers of 18, 14 and 10 are not used.  18k gold is identified with .750;  14k gold is .585,  and 10k gold is not offered at all.

As gold is relatively soft, and sort of a “yucky” orange color when mined, it is strengthened with copper, zinc and antimony alloys and then “tinted” to achieve a certain “shade” of gold that is the most popular..  The most popular American choice in fine jewelry in both retail and wholesale jewelry is 14k gold.  This consists of 585 parts of “pure” gold, also known as “fine” gold, and 415 parts of the proper alloy metals.  18k gold and platinum are the next levels of popularity.  18k gold consists of 750 parts of fine gold and 250 parts of the proper alloy metals.  10k gold is the least costly and contains just 417 parts of fine gold and 583 parts of proper alloy metals.

Platinum is more widely used in many industries than in the manufacture of jewelry for the retail and wholesale industry.  Due to its very special qualities there are many platinum applications in chemical and manufacturing facilities and, of all things, in your automobiles exhaust system.  In its natural mined condition, platinum is not the least bit attractive.  It is a very strong, “greyish” metal and after extensive polishing can be electroplated with rhodium for a beautiful bright finish that is similar to the very best sterling silver metal finishes which we will cover in my next blog post along with “Fashion Jewelry” information.